General Information & About Sonya
Frequently Asked Questions
I do both in person and virtual session. Virtual session are via zoom. Sessions are 45 minutes in length.
A “Notice of Privacy Practices” is available for your information as required by law. Please take time to familiarize yourself with it.
Please ask for a printed version if needed. This notice describes how I may use and disclose your protected health information in accordance with the law and the NASW Code of Ethics. The information talked about in our sessions is confidential. This means I can’t tell anyone what you have told me during our sessions without your written permission. There are exceptions to this. I am a mandated reporter in the event that someone is a danger to themselves or others. In this case I am permitted and/or required by law to report what I have learned. If this should happen in treatment, we will handle it together in a careful and respectful manner.
• When there is suspicion or proof of child abuse or abuse to a dependent or elder adult.
• When the patient communicates a threat of bodily injury to others or to the public.
• When the patient is suicidal.
• When disclosure is required pursuant to a legal proceeding.
Sessions are paid for at the time of the service. You may pay for sessions by cash, check, or Zelle. Please feel free to discuss with me, during the course of our work together, any financial concerns that you may have.
I am licensed in both Connecticut and New York and I am an out-of-network provider. This means insurance claims for coverage/reimbursements need to be submitted directly by you and may or may not be covered by your insurance company. Once you have paid for services, I will provide you with a statement to submit to your insurance company. While this statement includes all of the information you need from me for the processing of your claim, you will still need to fill out any additional forms specific to your insurance company.
The No Surprises Act protects clients from receiving unexpected medical bills. The Good Faith Estimate provision of the No Surprises Act is designed to give clients an estimate of how much they will be charged for the healthcare services they will be receiving. I will provide you with the cost of services prior to our first session, however, if you would like a formal Good Faith Estimate (GFE), please let me know and I will be happy to provide one.
If you are cancelling/rescheduling last minute, please call 203-552-5280. Otherwise, for general matters your options are to call or send a text to (203) 552-5280 or email to Sonya@SkrTherapy.com. I will return your call, text, or email within 24 hours or the next business day. I am in the office Monday through Thursday. Therefore, Friday and holiday messages will be returned on Monday or the next business day.
Please note that counseling is not provided through text messaging or email. These are reserved solely for communication regarding appointments and other practical matters.
When the occasion arises that I need to be out of the office during regular business hours, you will be notified in advance, and I will provide the contact information of the professional covering for me while I am away.
Life happens. I understand. When scheduling an appointment, I am reserving a special time for you. Missed or Rescheduled appointments with less than 24 hours notice prevent others from using the time slot. To avoid paying the full normal session fee for a missed or changed appointment (except for inclement weather, serious illness or other significant emergency), changes or cancellations must be made at least 24 hours in advance. This gives me the opportunity to schedule another client for that time period. Please note that missed appointments, in general, are not covered by insurance. If you must cancel or change an appointment, it is best to do so by phone.
No worries. Please inform me and when you arrive we will work with the remaining time.
If your situation is urgent and requires immediate attention, please call 911 or go to your local emergency room and inform me as soon as possible.