Frequently Asked Questions About My Therapy Services
Payment
Sessions are paid for at the time of the service. You may pay for sessions by cash, check, or credit card. Please feel free to discuss with me, during the course of our work together, any financial concerns that you may have.
Insurance
Insurance claims for coverage/reimbursements are handled directly by you, as I am not a member of any insurance carrier panels. I am licensed through the State of Connecticut, and once you have paid for services, I will provide you with a monthly statement of sessions and payments to submit to your company. While this statement includes all of the information you need from me for the processing of your claim, you will still need to fill out the necessary forms specific to your insurance company.
Best Way to Contact Me
You have three options for contacting me. You may leave a voicemail or send a text to (203) 552-5280 or email to Sonya@SkrTherapy.com. I will return your call, text, or email within 24 hours or the next business day. I am in the office Monday through Thursday. Therefore, Friday and holiday messages will be returned on Monday or the next business day.
When the occasion arises that I need to be out of the office during regular business hours, you will be notified in advance, and I will provide the contact information of the professional covering for me while I am away.
If You have to Cancel or Change your Appointment
Life happens. I understand. When scheduling an appointment, I am reserving a special time for you. Missed or Rescheduled appointments with less than 24 hours notice prevent others from using the time slot. To avoid paying the normal session fee for a missed or changed appointment (except for inclement weather), changes or cancellations must be made at least 24 hours in advance. This gives me the opportunity to schedule another client for that time period. Please note that missed appointment charges, in general, are not covered by insurance.
If You are Late
No worries. We will work with the remaining time.
In Case of Emergency
If your situation is urgent and requires immediate attention, please call 911 or go to your local emergency room and inform me as soon as possible.
Confidentiality
A “Notice of Privacy Practices” is available for your information as required by law. Please take time to familiarize yourself with it.
Please ask for a printed version if needed. This notice describes how I may use and disclose your protected health information in accordance with the law and the NASW Code of Ethics. The information talked about in our sessions is confidential. This means I can’t tell anyone what you have told me during our sessions without your written permission. There are exceptions to this. I am a mandated reporter in the event that someone is a danger to themselves or others. In this case I am permitted and/or required by law to report what I have learned. If this should happen in treatment, we will handle it together in a careful and respectful manner.
• When there is suspicion or proof of child abuse or abuse to a dependent or elder adult.
• When the patient communicates a threat of bodily injury to others or to the public.
• When the patient is suicidal.
• When disclosure is required pursuant to a legal proceeding.
I may be required by law to tell someone in the following circumstances:
• When there is suspicion or proof of child abuse or abuse to a dependent or elder adult
• When the patient communicates a threat of bodily injury to others or to the public
• When the patient is suicidal
• When disclosure is required pursuant to a legal proceeding